Terms of service

Acceptance of Terms

Welcome to the Origin Tea Pty Ltd (Origin Tea) website. Origin Tea provides products and services to you under the following Terms of Service, which are subject to amendment from time to time with no notice to you.Your continued use of the Origin Tea website constitutes an affirmative acknowledgment and agreement by you that you accept and agree to abide and be bound by these Terms of Service and any amendments.


Product Descriptions

Origin Tea Pty Ltd and its related bodies attempt to be as accurate as possible in the description of products. However, Origin Tea Pty Ltd does not warrant that product descriptions are accurate, complete, reliable, current, or error-free. Origin Tea Pty Ltd reserves the right to modify the content of this website at any given time without notice.


Errors, Inaccuracies and Omissions

Origin Tea endeavours to maintain the accuracy of product images, product descriptions, stock availability and prices. We do however reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.


Occasionally, there may be information on our website that may contain typographical errors, inaccurate descriptions, prices, features, shipping rates/terms, transit times and availability (collectively ‘errors’). We reserve the right to correct these errors, inaccuracies or ommissions without any notice to you.


Prices and Services

Prices, products and services are subject to changes at any time without notice on this website. Origin Tea reserves the right to modify, discount, discontinue products and services on this website and are not liable to you or any third party for this. 

We reserve the right to refuse any order you may place with us. We may in our sole discretion limit or cancel quantities purchased per person or per order.


Your Account, Membership, Subscription or Registration

In consideration of your use of the Origin Tea Website, you agree to:

  • provide true, accurate, current and complete information about yourself as prompted by the web site’s registration form (such information being the "Registration Data"); and

  • maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

If you use the Origin Tea, you are responsible for maintaining the confidentiality of your Registration Data and are responsible for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account and/or password.


Accuracy of Account, Membership, subscription, or Registration Information

You agree to provide current, complete and accurate purchase information for all orders placed on the Origin Tea website. This includes information for orders, enquiries and subscriptions (recurring billing orders). You agree to promptly update any of this information including credit card numbers and expiration dates, so that we can process these transactions or contact you as needed.


Third Party Links

Sometimes, certain products, services or information may be from third parties that may not be affiliated with Origin Tea. Third Party links on the Origin Tea Website may take you third party websites that are not affiliated with us.

Origin Tea is not responsible to examine and evaluate the accuracy of any of these contents, products or services and may not be liable for these third party services, products or website. 

Origin Tea is also not responsible for any damages or loss incurred from the purchase of use of any products, services, or contents in connection with these third-party websites or affiliated links. You are responsible for carefully reviewing any third party’s policies or terms of conditions before making any purchase from us.

Any complaints, claims, concerns or questions that may arise from the use or purchase of these third-party products, services or website should be direct towards the third party.


User Feedback, Suggestions, Comments and Other Submissions

If at our request you send us any submissions (for example product reviews, contest entries) or without our request you send us any product feedback, creative ideas, proposals, plans, or any other submissions (collectively ‘comments’) by way of mail, post, emails, comments on our website, or otherwise, you agree that we may without restriction, edit copy, publish, distribute, translate or use in any medium, any comments you forward to us.

Origin Tea is and shall not be under any obligation

  • to maintain any comments in confidence

  • to pay compensation for any comments

  • respond to any comments

It is a condition of your use of any access to the Origin Tea Website that you do not do any of the following:

  • restrict or inhibit any other user from using or enjoying any parts of Origin Tea Website

  • post or transmit any unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane or indecent information or material of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law;

  • post or transmit any material of any kind which violates or infringes upon the rights of any other person, including material which is an invasion of any privacy or publicity rights or which is protected by copyright, trademark or any other proprietary right or derivative works with respect thereto, without first obtaining permission from the owner or relevant right holder;

  • post or transmit any material of any kind which contains a virus or other harmful component.

  • post, transmit or in any way exploit any material of any kind for commercial purposes or which contains any promotional material or advertising.


Online Security

At Origin Tea we take your online security very seriously.

Origin Tea will never ask you to provide personal information like your bank details, credit card details, your address, driving licence or passport numbers via email.

All transactions will be carried out through a secure payment gateway through the Origin Tea website.

Please REPORT any suspicious activity to us immediately.


Origin Tea Club / Origin Tea Points Terms of Service


Introduction and Definitions

The following words shall have meaning given to them below:

‘Origin Tea’ refers to Origin Tea Pty Ltd

‘Origin Tea Club’ is the loyalty program operated by Origin Tea

‘Origin Tea Points’ is the points provided in the loyalty program which can be used to exchange for applicable discounts in Origin Tea website

‘Benefits’, ‘Rewards’ mean any discount, service or arrangement offered to a loyalty program member as a result of their membership in Origin Tea Club.


Changes to Origin Tea Club / Origin Tea Points

Origin Tea reserves the right to make any amendments to the Origin Tea Club or Origin Tea Points, these terms and conditions, benefits offered in the loyalty program including the continued availability of Origin Tea Club and Origin Tea Points.


Origin Tea will use any reasonable effort to advise members of material amendments to these Terms and Conditions and where such changes will affect the benefits provided by Origin Tea to members, Origin Tea will endeavour to provide reasonable prior notice.


Without limiting this clause in any way, it would be understood that members have received any notices referred in the Terms of Service if Origin Tea notifies members of the amendments by way of providing notice at the email address provided to Origin tea by the member. 


Minimum order amounts

There are minimum order amounts associated with all discount codes/rewards provided by the Origin Tea Club unless stated otherwise.

The minimum order spend associated with all discount codes issues by Origin Tea Club, automatically or otherwise sent to the member, is $50 per order.

All minimum order amounts are subject to change and reasonable notice will be provided to the member by Origin Tea of these changes. However, Origin Tea is not responsible if the provided communication method by the member is invalid, or otherwise does not communicate the notice to the member for any reason.


Termination or suspension of the Origin Tea Club

Origin Tea gives no warranty as to the continuing availability of Origin Tea Club and all benefits associated with the Origin Tea Club and may terminate or suspend the Origin Tea Club at any time. Origin Tea will give at least 2 weeks’ notice to members of such termination or suspension, unless Origin Tea ceases to operate an online retail business in which case Origin Tea Club will cease immediately.


Origin Tea Club Membership

Membership of the Origin Tea Club is only open to individuals. Membership is not open to families, groups, companies, trusts, partnerships, other entities, government departments, agencies, animals or inanimate objects.

Wholesale customers, business account customers, account holders who purchase in bulk quantities with their Origin Tea business account, order in bulk over the phone, email or any other means for the purpose of using Origin Tea products in a commercial environment are excluded from the Origin Tea Club loyalty program.

Any points, rewards, benefits associated with their accounts are not eligible to be used for any discounts, offers or any other arrangements at Origin Tea.

There may be from time to time some points may be awarded to wholesale, customers, business account customers and any other account holders who purchase in bulk and these points will not be accessible once they log-in to Origin Tea using their account.

Origin Tea Points are only redeemable on products available in the Origin Tea Retail website. Origin Tea Points cannot be used to redeem any benefits, discounts or any arrangements for any products sold in bulk, wholesale, or sold for intent to be used by a commercial entity.

Persons wishing to become Members must apply for Membership by creating an account in Origin Tea Website.

Membership is offered at the sole discretion of Origin Tea. Origin Tea has the right to accept or reject any application for Origin Tea Club membership without providing any reasons to the applicant.

A Member may not hold more than 1 Membership at any time.

Any membership and its associated points, discounts or benefits is not transferable and the determination of this is solely at the discretion of Origin Tea.

In the event of the loss, theft or unauthorised use of a member’s account or password, it is the member’s responsibility to notify Origin Tea in writing as soon as possible. The Member is liable for all use of the account or password until Origin Tea is notified in writing of the loss, theft or unauthorised use.

Origin Tea has the right to terminate the membership of any member in accordance to the termination or suspension of membership clause below.


Member Obligations

Members must not:

  1. act in any way which breaches these Terms and Conditions;

  2. abuse or misuse the Origin Tea Club, Origin Tea Points, Benefits, facilities, services or arrangements provided to the Member as a result of membership including by:

  3. engaging in illegal or fraudulent activities;

  4. supplying or attempting to supply false or misleading information;

  5. selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any Benefit or Origin Tea Points other than in accordance with these Terms and Conditions


Termination or suspension of Membership

If a Member has committed a material breach of any of these Terms and Conditions, whether intentionally or otherwise, Origin Tea may take any one or more of the following actions:

(a) suspend or terminate the Member’s Membership;

(b) cancel or refuse to honour any Benefits that have been redeemed by or provided to the Member.



You agree to indemnify and hold harmless Origin Tea Pty Ltd and its related bodies corporate (and the officers, agents, partners and employees of each of these) against any and all loss, liability, claim or demand arising out of or in connection with your use and access to the Origin Tea Website.


Governing Law

These Terms of Service and any other agreements whereby we provide you with products or services shall be governed by and construed in accordance with the laws of Australia.


Changes to the Terms of Service

We reserve the right to change all or parts of this Terms of Service at any time and a latest updated version can be found on this page. It is your responsibility to check these updated regularly and your continued use of this website or purchase of products or services following any changes posted to the Terms of Service constitutes your acceptance of these new changes.