Refund policy

To be eligible for returns / refunds & exchanges, please make sure:

• Your request must be within 30 days from the date your order was delivered.
• Your item(s) must be unused & in the same condition that you received them
  
• You have the receipt or proof of purchase

 

HOW TO MAKE A REQUEST

• Please email us at info@origintea.com with a copy of your receipt, stating your request & invoice number.
• Send your items to:
  
  Origin Tea Pty Ltd
  6 Siltstone Place
  Berrinba, QLD 4117, Australia

• Once your item(s) are received & inspected, we will notify you via email.

• For return requests, refunds or store credits will be issued within 7 days to the account used for the original transaction.
• For exchange requests, we will send your items within 7 days.

You will be responsible for paying for your own shipping costs.

If you are shipping an item over $75, please a trackable shipping service to ensure your items will reach us.